Service

How to reach usContact

Click below to get to our contact form. You can use this form for any kind of questions. To do so, fill out the appropriate form and briefly describe your request. Send us the completed form and we will ensure that your request is processed quickly.

How to take your sampleInstructions

Here you can find an overview of our instructions for the various PCR tests. In addition, you will find videos for each set of instructions, demonstrating the correct way to take your sample.

Frequently asked questionsFAQ

When and how often should I get tested for STDs?

If you are concerned that you may have contracted a sexually transmitted disease through unprotected sex, you should get tested. This is especially important if your sexual partner has been diagnosed with such a disease. Regular testing is also recommended if you have multiple sexual partners and are sexually active. Sexually transmitted diseases often have no symptoms, but even if you have no symptoms, you can still pass on the infection. Most sexually transmitted diseases are easily treatable, so avoid undetected infections and possible long-term consequences by getting tested regularly.

Which test should I choose? Can I get advice?

Our test advisor tool will guide you safely to the test that is best suited to you.

In which cases are the tests not suitable for me?

If you are under the age of 18, you are not permitted to take our tests.

How are the pathogens detected?

The pathogens are detected directly in your sample (urine, smear or dried blood) using PCR. This sensitive method enables early detection of the pathogens shortly after infection.

How reliable are the test results?

Our quality management system ensures a high quality of our laboratory analyses. If you carefully follow the sampling instructions and pay attention the recommended sampling time, the results you receive will be very reliable. It is comparable to a test carried out by your family doctor.

Can I order tests for several people?

To ensure a safe and accurate analysis of your sample, you must complete a short medical history form. This form must contain the details of the person providing the sample. Unfortunately, it is therefore not possible to order multiple tests for different people.

Do I have to provide my real name when placing an order?

Yes, you do. We do not accept anonymous orders.

Are there any additional costs after purchasing a test?

No! Our price includes everything: shipping and return shipping, the test kit, laboratory analysis and medical evaluation.

What are my payment options?

We accept credit cards, PayPal, Apple Pay und Google Pay.

I ordered a test kit, but I don't want to take the test after all. Will I get a refund?

In this case, please contact our support team.

How long will it take to receive the test kit? Can I track the shipping status?

Your test kit will be sent to you within 24 hours. You can track the shipping status using the tracking service.

Are the test sets delivered in discreet packaging?

We value the anonymity of our customers. The test kits are shipped in a neutral protective bag.

How do I send in my sample?

You can simply return your sample by post in the prepaid, addressed return box. Drop the return box into any post box of your choice.

Can the sample be shipped at high temperatures?

Yes, our urine and swab kits contain a special medium that stabilises the samples even at extreme temperatures.

Can the sample be sent on Fridays or before public holidays?

Yes, that's no problem, as the medium in our kits keeps the samples stable over a long period of time.

What happens if my sample gets lost during return shipping?

If your sample does not arrive at the laboratory, please contact our support team.

How do I take the sample? Is there anything specific I need to bear in mind?

Depending on the sampling kit, the analysis is performed using a urine sample, a blood sample or a swab. To obtain a correct result, it is important that the sample is taken correctly. Therefore, please follow the instructions in the manual for your sampling kit carefully. In addition to the instructions, videos on sampling for the various kits are available. These can be found via the QR code on the packaging or in the instruction manual, as well as on the corresponding product page.

I'm on my period. Can I still take a test?

It is not recommended to perform a vaginal swab during menstruation. Instead, simply use the urine sample collection kit. For an HPV test, it is recommended to wait until after your period. Unfortunately, in this case, it is not possible to use a urine sample kit instead. An HIV test can be performed without restriction.

I am pregnant. Can I still take a test?

Yes, testing is possible even if you are pregnant. However, in this case, you should not perform a vaginal swab. Instead, simply use the urine sample collection kit.

I dropped my sampling tube and the liquid spilled out. Can I get a replacement set?

In this case, please contact our support team.

I can't fill the plasma separation card completely with my blood. Can I send it in anyway?

In this case, please contact our support team.

I want to get tested for HIV, but I can't stand seeing blood. What are my options?

Unfortunately, in this particular case, you cannot perform the test yourself. Please contact your family doctor if you need an HIV test.

When and how do I receive my test result?

Depending on the test, processing your sample takes 48 to 72 hours after it arrives at the laboratory. You will be notified by email as soon as your test result is available.

What should I do if my test result is positive?

If you're found to be positive, we recommend that you seek medical advice and, if necessary, seek treatment. If you do not know who to contact, we will be happy to help you. Please contact us!

Will a positive result be reported?

Your results will not be reported to your general practitioner or health insurance provider. There is a legal obligation to report Treponema pallidum, the pathogen that causes syphilis, and HIV to the RKI. However, no personal data (not even your name) will be transmitted; the transmission is anonymous. .

What happens to my data?

Anonymity is very important to our customers. Your data will be used to process your order, ship the test kit and send you the results. Your sample will be anonymised for laboratory analysis using a barcode. Your data will be used for the medical evaluation of your sample to ensure the best possible analysis. The data is stored securely on German servers. Under no circumstances do we send unsolicited emails, findings or invoices. No data will be passed on without your express consent.